Tulvan picks up instantly, identifies the caller, and handles their request. Whether it's a maintenance issue, a general enquiry, or an emergency. Every call is transcribed, categorised, and logged automatically. You get a summary with action items, and your tenant gets an SMS confirmation.

Yes. Tulvan introduces itself as an AI assistant on behalf of your company at the start of every call. While current UK and US regulations don't strictly require disclosure for inbound calls, we believe transparency builds trust. In our experience, tenants don't mind. They care about getting help quickly, not who picks up.

If Tulvan isn't confident it can resolve something, it escalates immediately. Depending on your setup, that means a warm transfer to your team, an urgent notification, or a flagged callback request. You stay in control of what gets escalated and when. During onboarding, we work with you to define exactly how escalation works based on your specific setup and preferences.

It depends on the size and complexity of your portfolio, but most clients are live within a week. We handle the configuration, including your property details, escalation rules, and integrations. All you need to do is forward your calls to Tulvan.

Yes. You choose the voice, tone, and terminology. If your tenants call flats "apartments" or you have specific maintenance categories, Tulvan adapts. Operators with multiple properties can keep a consistent branded experience across their entire portfolio.

Absolutely. All data is encrypted in transit and at rest. We're fully GDPR compliant and don't share tenant data with third parties. You own your data. Always.

Pricing depends on your portfolio size and call volume. We'd love to walk you through it on a quick call.